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All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support at firstname.lastname@example.org and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
*Please note, because of the shipping delays that have come about as a result of Covid-19, we have increased the time limit in which to request a refund to 45 days after the guaranteed period for delivery (45 days) has expired.